The importance of Facility Management in the time of crisis

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As a business discipline on its own, Facility Management has the specific task to ensure undisturbed functioning of key infrastructures and to reduce the negative effect of the state of emergency on the clients and tenants wellbeing.

Every FM has the basic mission to maintain and organize buildings and spaces, but he cannot neglect the most important resource of all, the people.

According to Nenad Krstić, Head of Facility Management in Novasotn, First it is important to have a series of measures and precautions that will ensure a safe work environment.

„The safest and the easiest measure is to enable people to work from home. But, regarding the nature of the FM’s job, that cannot always be the case, so it is very important to ensure that people that are actually coming to work, have the conditions to work on the proper physical distance. Also, and this could be very expensive, organizing cleaning and disinfection on a regular basis is mandatory. Crisis headquarters is assembled and strict and direct lines of communication, as the only valid source of information during the state of emergency. Maybe the most important thing is to prepare for the impact the pandemic will have on the business itself. We need to have a clear action plan to present to our tenants, that will, without a doubt suffer a decrease in turnover, but also our investors who will strive to avoid losses. The plan should consider savings and optimization that would benefit all the stakeholders. That way, and also through the constant communication regarding our part in improving the situation, as a serious FM, we will show everybody that not even this global crisis can catch us with our guard down, and that we are capable of making the most out of every situation“, pointed out Nenad Krstić.

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